Substitution Policy
At Gifts4Panthers, we take pride in curating thoughtful, high-quality gifts. Occasionally, product availability may require us to make substitutions. Here's exactly what you can expect.
On this page
01 Why substitutions happen 02 Our standards 03 Allergy & dietary 04 Customization add-ons 05 RefundsWhy substitutions happen
We source our box contents from local and regional vendors. Due to seasonal availability, supplier changes, or unexpected stock shortages, certain items may not be available at the time your order is fulfilled.
When this happens, we substitute the unavailable item with a product of equal or greater value that fits within the same theme and category of your chosen box.
Our substitution standards
Every replacement is made with the same care as the original curation. We never substitute randomly.
Equal or greater value
Substituted items will always match or exceed the value of the original.
Theme matched
Replacements match the theme and dietary intent of your box — always.
Quality maintained
We preserve the overall look, feel, and quality of your gift.
Allergy & dietary restrictions
If your recipient has specific allergies or dietary restrictions, please note them in the Order Notes field at checkout. We will never make a substitution that contradicts a documented dietary restriction.
Customization add-ons
Custom add-ons (touch tags, balloons, specialty ribbon, etc.) are sourced specifically for your order. In the rare event that a requested add-on is unavailable, we will contact you directly before fulfillment to discuss alternatives.
No partial refunds for substitutions
Because all substitutions are made at equal or greater value, we do not offer partial refunds on substituted items. If you have a concern about a substitution you received, please reach out — we're happy to make it right.
Questions?
Have a concern about your order?
Reach out and a member of our team will get back to you as soon as possible during business hours.
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